AAA Chandler East Auto Repair Center

Victor Mora 2 months ago

I recently had my car serviced and the experience was disappointing due to several issues with the appointment and communication. I originally scheduled my appointment online, but later needed to change it, so I called the service center and rescheduled over the phone. When I arrived for the new appointment, I was told it wasn't on the schedule, so I had to make the appointment again while I was already at the service center. After checking in on my appointment day, I was told the service would take about 1 hour and 15 minutes. About 15 minutes after the promised completion time, I noticed my car was already parked outside. Since no one had come to get me, I asked about it. After checking, the staff told me the vehicle had actually been finished and was ready. They explained that a new employee had returned the paperwork but failed to notify the service advisor. However, I had seen the paperwork handed to the service advisor about 20 minutes earlier, so it appeared there was also a breakdown in communication after the paperwork was returned. The actual service on my vehicle appears to have been completed properly, but the scheduling errors and lack of communication resulted in u

Harriet Edell 3 months ago

Brandon Stoker and Jim Corbett were exceptional employees of your service repair facility. They were knowledgeable, extremely helpful in explaining what the diagnostics indicated and what procedures should be done. They also suggested other minor fixes that I should consider while the the car was in the service department. They were most kind, and very accommodating. Since I was leaving the car and had no one available to pick me up and take me home Jim called a car for me and offered to have someone pick me up when the car was completed. Excellent service My bill was over $3000.00 but the the shock of the cost was reduced by the fabulous care and attention given to me . Brandon followed up the next day with a call to insure everything was working well. In addition I had gotten 2 new replacement key less car fob remotes and Brandon recommended a terrific man, Tomer , at Bulldog Locksmith to come to my home and program them. Excellent help and advisement. As an older woman it was one of the best experiences having to deal with car problems I heartily recommend this AAA Auto Repair Center at 301 N Arizona Avenue, Chandler, AZ 85225 and the great team effort of Brandon and

Theresa Hernandez 6 months ago

I really wanted to give these guys a chance, they had great reviews plus I’m a AAA Premier Member. It starts with last Monday, I set an appointment online at 1pm for brake services. I mistakenly booked West Chandler and showed up at this East location (closest to my place). I showed up 20 minutes early when I was informed they didn’t have my appointment so I checked my email and validated I was at the wrong place. No big deal- I can still make it to West Chandler in 20 mins. They insisted they could take care of my car here at East and proceeded to assure me I didn’t need an appointment. I dropped my keys off and went home. 4.5 hours later- I start to worry. I need my vehicle for work and I still haven’t been called. I booked this on my only day off and I was worried knowing they were closing soon. I call them only to find out they haven’t even looked at my car yet. I realized I had kept it there most of the day for no reason, on my only day off. It had just been left parked and overlooked in the parking lot. They admitted they oversaw how many cars were ahead of mine and they were sorry for the inconvenience but if I make an appointment it won’t happen again. So, I make another ap

Chantee Kellom 9 months ago

Had a wonderful experience. Went in on Christmas Eve, and Chris West was very professional, kind, and pleasant to work with. He got me in and out in no time. The facility was spotless and is an excellent location if you're in downtown Chandler. I recommend them to all. Excellent service and great team. Thank you, Chris!!!

Doug Orlando 3 years ago

I’ve been using AAA Auto with my corvette and other vehicles for over 5 years now. With my corvette I needed somewhere to take it other than the dealer that was fair, honest , high quality , trustworthy, safe, and friendly , sincerely having the customer experience in mind. The latest repair has been brakes with Jonathan. He did a phenomenal repair and is installing caliper covers for me. Their prices aren’t cheap , nor overcharging, you get what you pay for. And quality is important! Blair is a great mechanic and has repairs my cars several times. Thank you for a job well done again.